MultiCo Membership Agreement
(The “Membership Agreement”)
Please read these terms and conditions (“T&Cs”) carefully. They cancel and replace any previous versions. By registering and commencing membership or using Multico’s (the “Company”) services provided to you (the “Member”), Members agree to be bound by these T&Cs.
Failure to comply with the T&Cs may result in non-renewal or even early termination of the Membership Agreement.
1. Description of Services
1.1 The Company may provide Members with access to work space, internet access, electricity power, including, and not limited to credits and other services (the “Services”). These Services are accessible at multico.co (the “Site”) and as applications for mobile, tablet and other smart devices (the “Application”).
1.2 The Company partners with various commercial establishments such as food and beverage outlets, hotels and other co-working spaces (“Venue Partners”) to provide Members with the Services.
1.3 This Membership Agreement provides a benefit for Members to occupy and use allocated spaces at the Company’s Venue Partners’ respective establishment (the “Premises”) and Services based on the package Members sign up for.
1.4 The Services are subject to the T&Cs herein.
2. Use of the Services
2.1 Members agree that, in connection with the Services to be provided by the Company, they will not breach any applicable laws, regulations or codes of conduct (the “Regulations”) or infringe any rights of other parties, including but not limited to, other Members.
2.2 Members also agree to comply with any guidelines or requirements on the Services, and to promptly comply with any reasonable request or instruction by the Company in connection with the Services.
2.3 It is each Member’s responsibility to ensure that all contact and other information which the Member provides to the Company is accurate and not misleading, and that the Member will update it such that it remains accurate and not misleading.
2.4 Members acknowledge and accept that they are participating in or using the Services at their own free will and decision. Members acknowledge that the Company does not have any liability with respect to their access, participation in, use of the Services, or any loss of information resulting from such participation or use.
2.5 The Company is entitled to temporarily suspend the Site, Application and any Service for repair, maintenance, improvement, technical reasons or for private events and functions. If so, the Company will endeavour to ensure that such temporary suspension of the Site, Application and any Service is for the shortest period of time possible.
3. Membership
3.1 Upon successful registration, Members will receive member credits (“Member Credits”) commensurate with their selected membership package (“Membership Package”). Member Credits may be used to redeem food and beverage items, printing services, meeting room bookings and other such Services that the Company may from time to time choose to provide. Unused Member Credits will be forfeited at the end of each membership period (the “Membership Period”) and will not be carried or rolled over to the renewed Membership Period (the “Renewed Membership Period”). Member Credits have no cash value and are non-exchangeable for cash, non-refundable and non-transferable. For redemption of food and beverage items, Member Credits can only be used on full priced items on the menu. Members will not have access to any of the Services if they have not paid the fees corresponding with their selected Membership Package (the “Membership Fees”).
3.2 The Membership Package is non-transferable. Members must not authorise or permit any other person to use their Membership Package. Memberships may only be used by persons who have been authorised in accordance with any requirements specified by the Company. Members must notify the Company immediately of any apparent breach of security such as loss, theft, misuse or unauthorised access.
4. Membership Plans
4.1 The Company currently offers recurring membership plans (“Recurring Membership”), along with one-off passes. Each Membership Period is based on the Member’s selected package. For one-off passes, the membership automatically terminates at the end of the selected Membership Period. For Recurring Membership plans, the Membership Period is subject to an automatic renewal at the end of each Membership Period with consent of the Member being deemed to have been provided. Membership Fees for renewal will be automatically charged to the Member’s on-file credit card, at the end of each Membership Period.Example:
| Package | Start date | End date | Renewed Membership Period |
| Monthly Recurring plan | 20 February 2020 | 19 March 2020 | 20 March 2020 |
| Week pass | 20 February 2020 | 26 February 2020 | N.A. |
| Day pass | 20 February 2020 | 20 February 2020 | N.A. |
4.2 If Members do not wish for the Recurring Membership to continue, they may terminate the Recurring Membership in accordance with Clause 1 below.
5. Termination of Recurring Membership
5.1 Members may terminate their Recurring Membership by providing written notice to the Company at least five (5) business days before the end of each Membership Period by way of email to members@multico.coExample:
| Start date | End date | Latest date to provide notice |
|
20 February 2020 |
19 March 2020 |
11 March 2020 |
| 1 April 2020 | 30 April 2020 |
22 April 2020
|
5.2 Should a Member fail to provide written notice to the Company at least five (5) business days before the end of each Membership Period, the Membership Period will be automatically renewed for another term and the Membership Fees for the Renewed Membership Period shall be payable by the Member.
5.3 A request for termination under this clause does not give rise to any refund or proration.
5.4 The Company reserves the right to terminate the provision of any of the Services at any time, immediately and without notice, should the Member fail to comply with the T&Cs herein. This includes non-payment of Membership Fees or violation of any Regulation.
5.5 Following termination of this Membership Agreement, the Member’s registration for and rights to use the Services are terminated. All clauses in this Membership Agreement which are stated or intended to continue after termination will continue to apply. There will be no refunds for any Membership Fees already paid.
5.6 The Company reserves the right to hold any data following termination of this Membership Agreement.
6. Immediate termination of Membership
The Company may put an end to this Membership Agreement immediately by giving the Member notice if (a) the Member become insolvent or bankrupt; or (b) the Member breaches any of the obligations in this Membership Agreement or Regulations, or which the Company has given the Member notice to rectify the breach and which the Member has failed to rectify the breach within fourteen (14) days of that notice; or (c) the Member’s conduct, or that of someone at the Premises with the Member’s permission or invitation, is incompatible with ordinary use of the Premises and (i) that conduct continues despite the Member having been given notice, or (ii) that conduct is material enough (in the Company’s reasonable opinion) to warrant immediate termination; or (d) the Member is in breach of Clause 9 below. If the Company puts an end to this Membership Agreement for any of the reasons referred to in this clause, it does not put an end to any of the Member’s financial obligations, including, without limitation, for the remainder of the period for which this Membership Agreement would have lasted if the Company had not terminated it.
7. Compliance with Law
Every Member must comply with the Regulations in the conduct of his or her business or activities in the Premises and in usage of the Services. Members must not do anything that may interfere with the use of the Premises and Services by the Company or by others (including but not limited to political campaigning or immoral activity), cause any nuisance or annoyance, or cause loss or damage to the Premises (including damage to reputation) or to the owner of any interest in the building in which the Premises is situated. If the Company has been advised by any government authority or other legislative body that it has reasonable suspicion that a Member is conducting criminal activities from the Premises, or the Member is subject to any government sanctions, then the Company shall be entitled to terminate the Membership Agreement with immediate effect. All Members shall acknowledge that any breach by them of this clause shall constitute a material default, entitling the Company to terminate this Membership Agreement without further notice.
8. Invoicing and Payment
8.1 Membership Fees are payable upon registration of membership, in advance of each Membership Period and will be deducted via subscription (through the Site or Application) or direct debit from each Member’s nominated account in accordance with the Member’s selected package.
8.2 Members must make all payments without any set-off, counterclaim and/or any other deduction. The Company reserves the right to adjust the Membership Fee at the time of renewal. Members will receive at least twenty-four (24) hours notice should there be any changes to the Membership Fees.
9. Venue Partners
The Venue Partner is to provide the Members access to unlimited high-speed wifi and an appropriate number of power outlets. All Members are to pay full price or the Company’s listed price for all food and beverages or other Services with the Member Credits.
- Venue Partners have the right to refuse entry to further Members once the maximum membership number is accommodated or where the Venue Partner deems it necessary for the safety or security of other users of the Premises. It is expressly understood that the Venue Partner may eject Members who are being unruly, unsafe or anti-social and these Members may not be permitted further entry.
- Each Venue Partner will have space made available to Members during the stipulated operating hours of each individual Premises. Any usage outside of the stipulated operating hours is solely at the discretion and permission of the Venue Partners as applicable from time to time. During peak hours, the Venue Partners reserve the right to request for Members to shift seats when necessary.
9.1 Venue Partners will give Members one-week notice for any special events or space closures that may impact Members visiting the Premises except in the case of emergency or unforeseen issues such as shut down and permanent closures or priority repairs where the Venue Partner shall not be required to adhere to the one-week notice period.
9.2 The Company will not be responsible for the closing down, termination of partnership or refusal of any of the Venue Partners to accept Member Credits. However, the Company will endeavour to rectify the situation in the event of such circumstances.
10. Data Protection
10.1 Members acknowledge and accept that the Company may collect and process personal data from Members as strictly necessary to ensure compliance with applicable law (in accordance with Clause 24 below) and to enable the Company to effectively provide Services to Members.
10.2 Members acknowledge and accept that such personal data may be transferred or made accessible to other entities in the Company’s group, wherever located, for the purposes of providing the Services, in each case in accordance with all applicable data protection legislation.
11. Theft, Loss and Damage
11.1 Members acknowledge and accept that Members are solely responsible for the security of their property on the Premises and any of the Venue Partners establishments. Under no circumstance will the Company, its related bodies corporate, their officers, employees, contractors and agents be liable for any theft, loss or damage on the Premises or any of the Venue Partners establishments, howsoever occurring.
11.2 The Company shall not be liable for any loss, damage or loss of information resulting from communications or data failure including voice, communication and the internet. The Company does not make any representation and cannot guarantee any maintained level of connectivity to the network or internet on the Premises and throughout the Venue Partners establishment.
11.3 The Company shall not be liable for any loss, damage, corruption of data or any loss of information whether from hardware, software or internet damage that may occur to a Member during the term of this Membership Agreement. Members should adopt whatever security measures (such as encryption) they believe are appropriate. Member’s sole and exclusive remedy in relation to issues of reduced connectivity which are within the Company’s reasonable control shall be for the Company to rectify the issue within a reasonable time following notice from Members to the Company.
11.4 Members acknowledge and accept that they must repair any damage caused on the Premises and throughout the Venue Partners establishment including fixtures and fittings resulting from neglect, omission or a deliberate or careless act or following a breach of this Membership Agreement by Members or any person who enters the Premises with the Member’s consent or sufferance.
12. Member’s Conduct
12.1 Members acknowledge and accept that they are solely responsible for their own conduct, activities and acts on the Premises and at any of the Venue Partners establishments.
12.2 Members must at all times conduct themselves in a reasonable, acceptable and appropriate manner. Members acknowledge and accept that the Company cannot be liable, whether directly or vicariously, for any Member’s conduct which occurs on the Premises and at any of the Venue Partners establishment, including, but not limited to, physical or sexual assault, acts of violence, harassment, mischief, theft, vandalism, nuisance, extortion, spam, phishing, fraud, hate speech or discriminatory behaviour. Except as otherwise provided herein, Member’s shall not have any right, power, or authority to create any obligation, express or implied on behalf of the Company.
12.3 The Company reserves the right to terminate this Membership Agreement immediately should a Member, or that of someone on the Premises and at any of the Venue Partners establishment, with the Member’s permission or invitation, is deemed incompatible with ordinary use of the Premises.
13. Changes to the T&Cs
The Company may revise and update these T&Cs from time to time. All changes are effective immediately when the Company post them and apply to the use of the membership thereafter. The Members’ continued use of the Services following the posting of revised T&Cs shall constitute acceptance of such changes to the T&Cs. Members are therefore advised to check the latest information posted.
14. Disclaimer of Warranties
14.1 The Company provides the Services “as is” and with all faults, whether apparent or not, and hereby disclaim with respect to the Services all warranties and conditions, whether express, implied or statutory, including but not limited to: merchantability, fitness for a particular purpose, lack of viruses, accuracy or completeness of responses, results, workmanlike effort and lack of negligence. There is further no warranty as to, duty or condition of title, quiet enjoyment, quiet possession, correspondence to description or non-infringement. The entire risk as to the quality or arising out of participation in or the use of the Services, remains with the Member.
14.2 The Company’s Site, Application and all of its contents therein are provided by the Company “as is” and “as available” without any representation or warranty of any kind whether express or implied. The Company expressly disclaims with respect to the Site and Application all express and implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event will the Company be liable to any party for any direct, indirect, punitive, incidental, compensatory, special, consequential, or other damages of any kind whatsoever, loss of data, income or profit, business interruption, or loss of programmes or data, arising out of or in connection with the use of the Site and Application, any other site or services linked through the Site, or any copying display or use thereof, regardless of the legal theory on which the claim is based. The Company will not be liable for losses or damages arising out of or any way related to any third-party web sites or their content accessed through links on the Company’s Site and Application or use of any equipment of software in connection with the Site and Application.
15. Force Majeure
15.1 Neither the Company nor the Venue Partner will be held liable hereunder by reasons of any failure or delay in performing any obligation under this Membership Agreement if the failure or delay is caused by any circumstances beyond the Company’s or Venue Partner’s reasonable control such as, but not limited to, COVID-19, strikes, insurrection, fires, flood, storm, explosions, acts of God, war and governmental action. This includes failure or delay caused by third party internet service or telecommunications providers.
16. Exclusion of Incidental and Certain Other Damages
To the maximum extent permitted by the applicable law, in no event shall the Company or its subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future officers, agents, shareholders, members, representatives, employees, successors and assigns, jointly and individually be liable for any direct, special, incidental, indirect, punitive, consequential or other damages whatsoever (including, but not limited to damages for: loss of profits, loss of confidential or other information, business interruption, personal injury, loss of privacy, failure to meet any duty (including of good faith or of reasonable care, negligence, and any other pecuniary or other loss whatsoever) arising out of or in any way related to the participation in or inability to participate in or use of the Services, the provision of or failure to provide Services, or otherwise under or in connection with any provision of this Membership Agreement.
17. Exclusion of Consequential Losses
17.1 The Company will not in any circumstances have any liability to any Member for (a) loss of business (b) loss of profits (c) loss of anticipated savings (d) loss or damage to data (e) third party claims or any consequential loss. The Company strongly recommends that Members insure against all such potential loss, damage, expense or liability.
18. Remedies
18.1 Members must give the Company reasonable opportunity to remedy any matter for which the Company is potentially liable before the Member incur any costs remedying the matter themselves.
18.2 The Company reserves the right to seek all remedies available at law and in equity for violations of these T&Cs, including but not limited to the right to block access to the Site and Application from a particular IP address.
19. Limitation on Time to File Claims
19.1 Any cause of action or claim a Member may have arising out of or relating to these T&Cs must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action or claim is permanently barred.
20. Non-Disparagement
20.1 A Member shall, during and after the participation in and use of the Services, refrain from making any statements or comments of a defamatory or disparaging nature to any third party regarding the Company, or any of the Company’s officers, directors, employees, personnel, agents, policies, Services or products, other than to comply with the applicable law.
21. Indemnification
21.1 The Member release, and hereby agree to indemnify, defend and save harmless the Company and its subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future officers, agents, shareholders, members, representatives, employees, successors and assigns, jointly and individually, from and against all claims, liabilities, losses, damages, costs, expenses, judgments, fines and penalties based upon or arising out of the Member’s (a) actual or alleged breach of these T&Cs, (b) negligent actions, (c) errors and omissions, (d) wilful misconduct and (e) fraud in connection with the participation in or use of the Services. Members further agree in the event that they bring a claim or lawsuit in violation of this Membership Agreement, the Member shall be liable for any legal fees and costs incurred by the Company or its respective officers and agents in connection with the defence of such claim or lawsuit.
22. Proprietary Rights
22.1 All intellectual property rights in the Company’s Site, Application, Services and any trademark, trade name, logo, slogan and content used by the Company belong solely to the Company or its licensors (if any). Members acquire no rights to the Company’s intellectual property.
23. Severability
23.1 In the event that any provision or portion of this T&Cs is determined to be invalid, illegal or unenforceable for any reason, in whole or in part, the remaining provisions of this T&Cs shall be unaffected thereby and shall remain in full force and effect to the fullest extent permitted by applicable law.
24. Applicable Law
24.1 This Membership Agreement and the relationship between the Company and a Member shall be governed and construed in accordance with the laws of the Republic of Singapore and Members hereby agree to irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore as regards any claim, dispute or matter arising hereunder.
25. Contact
25.1 The Company wants to be careful to ensure that everyone is properly protected. Members should feel free to contact the Company via members@multico.co should there be any questions regarding the Company’s Services, the use of the Site, Application or the T&Cs.